Deploy
Description
Once the new Process has been developed, a Team needs to:
1) Gain understanding about the dynamics of organizational change;
2) Examine the variables for the particular change being implemented;
3) Based on the analysis of those variables, craft deployment plans to maximize the chances for success, and
4) Review the deployment plan with project sponsors.
Process Flow Diagram
This diagram illustrates how to plan for change management. Highlighted are the tasks associated with the Deploy activity.
Procedures
Purpose
The goal:
To provide a thorough assessment of all intervening variables surrounding the specific changes being implemented.
Why do it?
This information will provide:
1) Customization to your deployment plans
2) Help you understand how much change management support will be required
3) Help you scale the change management approach accordingly
For example, as the number of individuals impacted by the change increases, the overall resources required for change management will increase, and the need to provide change management training to front-line supervisors and managers will increase. With a larger scale change, employee feedback processes will need to become more structured and easy to deploy to large groups. Analysis of feedback and compliance with the change will consume more time and resources.
Also bear in mind that assessments of the current organization and culture may produce multiple profiles; that is, different departments or workgroups may have completely different attributes
What to do:
Complete the first three tabs of the Deploy template:
Size Change – To assess the magnitude of your change
Org. Profile – To perform an organizational assessment
Stakeholder Analysis – To perform a stakeholder analysis
Decision:
Does the team understand the magnitude of the change?
Responsibility
Team members who will participate in creating the deployment plans
Before you begin
Ensure team members have educated themselves on aspects of organizational change
Template Required
You must have your Deployment document open. If you do not have it open, go to the Process Overview for Deploy and follow the instructions in Setting up the Deploy template. If you didn’t open the Deploy template in the Process, click the link in Tools below.
Procedure
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Purpose
The goal!
To assure that all affected personnel have the appropriate knowledge and information for accessing and using the Improved Process.
Why do it?
Without clear communication to those affected by the deployment, the new Process and the entire Improvement activity will likely fail. The communication plan is a roadmap of the required communications including senders, key messages, timing and delivery channels.
What to do:
Now that the new Process has been designed and tested, a Communication Plan needs to be created to validate how the deployment will be handled with the larger audience.
Decision:
1) Who needs to know about the deployment?
2) Does the amount of emphasis on communication match the magnitude of the change?
Responsibility
Team Leader
Team Members
Team Facilitator
Before you begin
Analysis from the “Analyze Change Variables” procedure is complete
Team Charter is created and agreed upon
Procedure
| Procedure | ||||||||||||||
Help: To view a completed example of a Communication Plan, click Communication Plan Example in Tools/Resources below. Help: For help developing your key messages (column H), click Key Messages Outline in Tools/Resources below. |
| Tools/Resources |
| Deploy Template Key Messages Outline Communication Plan Example |
Purpose
The goal!
To develop a training plan that assures each key stakeholder has the appropriate knowledge to use the Process and enabling technology.
Why do it?
Without clear training to those affected by the deployment, the new Process and the entire Improvement activity will likely fail. Training enables employees to perform in the new environment.
What to do:
Now that the new Process has been designed and tested, a Training Plan needs to be created to validate how the deployment will be handled with the larger audience.
Decision:
1) Have all appropriate target audiences been identified?
2) Is a Training Plan in place for each impacted person?
3) Does the amount of emphasis on training match the magnitude of the change?
Responsibility
Team Leader
Team Members
Team Facilitator
Before you begin
Communication plan in place
Team Charter created and agreed upon
Procedure
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Purpose
The goal:
To gain agreement on how the new process will be deployed, from a change management perspective.
Why do it?
To ensure that there is agreement on the deployment plan and that all stakeholders have been considered.
To get agreement on and a commitment to the communication and training plans for the implementation of the new process.
What to do:
Review Deployment Plan with the Project Sponsors and edit as necessary.
Decision:
1) Is there a commitment to the Communication and Training Plan from the Process Owner?
2) Does Process Owner agree to deploy the new process, based on these plans?
Responsibility
Team members who participated in creating deployment plans
Process Owner and other key sponsors if appropriate
| Procedure |
| See Implement training module in view… |
| Links |
 Implement PresentationImplement Activity Agenda |
Purpose
The goal:
To educate the team and to provide clear direction for the Implement activity which includes:
What needs to be done
How it needs to be done
The support required
Why do it?
This activity helps to organize the team proactively and prepare them for the coming implementation.
What to do:
Using the “Implement” training module as a basis for educating the Process Improvement Team:
Modify the training Agenda.
Prepare to educate the team on the procedures and tools of the Implement activity.
Using the process scope section of the Team Charter, select a section of process work to demonstrate what needs to be done and how to do it.
Decision:
Does the team understand how to use the procedures and tools in the Implement activity?
Before you begin
All preceding activities of the Depoy phase must be complete
Procedure
See Implement training module in view…
Links
Roles and Responsibilities
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